support
We don't just ship the boxes
Training, imagery, artwork and fixtures — the things that decide whether a range sells after launch week.
training
Four ways we train your team
Whoever sells the range gets taught it — crew at their base, retail teams on board, head office and store staff, or live online for teams spread across the network.
In person, at your base
Airline crew days
A session with cabin crew before a range goes live: what each product does, which one to recommend for which concern, and how to talk about the devices in the time a trolley service allows. Crew try the products themselves, which is what makes them sell.
In person, on board
On board cruise ships
We train the retail team where they sell, on the ship. The same ingredient story, adapted to a spa or retail space, plus how to run a mask bar and how to build a basket around a single mask.
In person, at HQ or in store
Head office and in-store teams
For buyers, category teams and store staff: the range, the sustainability credentials, the planogram and the reasons behind it. Useful at listing stage and again at launch.
Live online, recorded on request
Virtual training
Live remote sessions for teams spread across bases or ships, with refresher material for new starters so the range keeps selling long after launch week.
proof
Training moves the numbers
After team training with Avolta on board NCL Prima, sales of the range rose 75%.
everything else
What comes with the range
Beyond training, the practical things a team needs to launch and keep selling.
Training at launch
We train the team before the range goes live — the ingredient story, how to recommend by concern, and how the devices work.
Ongoing training
Refresher sessions and material for new starters, so the range keeps selling after launch week.
Digital toolkit
Pack shots, lifestyle imagery, adverts by size and approved copy — all downloadable, with artwork resized to a title's specification on request.
Merchandising
Free standing display units, till point units and mask bars, arranged to an agreed planogram.
Launching the range this season?
Tell us the dates and we'll build the training and the artwork around them.